CALL CENTER MANAGER JOB IN SUNNY COSTA RICA.

CALL CENTER MANAGER JOB IN SUNNY COSTA RICA.

Send your resume in English to reclutamiento@costaricascallcenter.com

Qualifications:
• Previous call center leadership experience managing a team of 50+ agents
• College Degree
• Exceptional communication skills
• Strong background in coaching and employee development
• Experience in generating and analyzing reports related to call center KPI’s
• Dialer experience (preferred but not required)
Job Duties:
• Report KPI’s daily to leadership
• Monitor the performance of agents and leads daily
• Coordinate staffing and scheduling
• Monitor team productivity
• Determine and implement strategy to maximize efficiency and overall success of the contact center
• Drive and cultivate a culture of team work
• Coach and motivate team members
• Interact frequently with leadership in developing new ideas and presenting recommendations.
• Drive and manage workforce management function for the team
Please use "CALL CENTER MANAGER" as the subject of the email

$1400 PER MONTH SALARY TO START.

COSTA RICA'S CALL CENTER FAN PAGE:
https://www.facebook.com/groups/23284906585
https://costaricascallcenter.com/en/employment-opportunities/